SHIPPING & RETURNS

NON-EXISTING RIGHT OF WITHDRAWAL (RIGHT OF WITHDRAWAL)

 

There is no right of withdrawal (right of withdrawal) for goods that are manufactured according to customer specifications or that are clearly tailored to personal needs.

 

CUSTOMER SERVICE / WARRANTY

 

Complaints based on statutory warranty claims or other complaints can be made using the contact details given in the imprint.

 

DELIVERY PERIOD, SHIPPING CONDITIONS

 

Shipping cost: AT: 5,50€ , DE: 10€ , EU: 16€

Unless otherwise agreed, we deliver within 15-20 working days after our confirmation of the concluded contract. When paying in advance, the delivery period begins when the amount is received on our bank account. We point out any deviating delivery times on the respective product page. 

The delivery of goods takes place on the dispatch route to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the seller's order processing is decisive.

If the transport company sends the goods back to the seller because delivery to the customer was not possible, the customer bears the costs for the unsuccessful shipment. This does not apply if the customer effectively exercises his right of withdrawal, if he is not responsible for the circumstance that led to the impossibility of delivery or if he was temporarily prevented from accepting the offered service, unless the seller gave him the opportunity had announced the performance a reasonable time in advance. Pickup is not possible for logistical reasons. Vouchers are given to the customer by email.